Reservations / bookings
1. Can I make a last-minute reservation?
Yes, it is possible to make a last minute booking, even if you are already at the airport or the port of Heraklion. You can contact us and, depending on the number and type of vehicles you need, we will be at your service as soon as possible.
2. Can I book a vehicle if I'm not going to or coming from an airport or port?
Yes, it is possible. Please contact us if your point of departure or destination is not on the form.
3. Can I book a one-way trip?
Of course! You just need to select ''Only one-way'' on the search form on the main page of our website. Nevertheless, during your stay you will be sent an online discount voucher for your return.
4. Can I book a transfer to the port or the airport?
Sure! Just select the airport or the port of your choice in the field “Destination” on the booking form.
5. Will anyone else be travelling in the vehicle I book?
No. All transfers carried out by our company are private.
6. Do I need to tip the driver?
Tipping by definition is voluntary and at the discretion of the client.
7. What does the price include?
Tipping by definition is voluntary and at the discretion of the client.
8. What luggage entitlement will I have?
You can bring 1 bag or medium size suitcase per passenger seat in the vehicle selected, and one piece of hand luggage such as a handbag or small bag (camera or laptop bag or similar).
Carry-on cases are considered to be suitcases rather than hand luggage.
Your luggage entitlement is therefore defined by the size of vehicle you book. For example, a 4-seater taxi has space for 4 medium-sized suitcases, as well as 4 small hand-luggage items. An 8-seater minivan has double the luggage capacity. If you wish to bring any extra items, you will be able to select these whilst completing the booking.
If you are in any doubt as to whether your luggage will fit in the vehicle, we strongly recommend you upgrade to a larger one in order to ensure that you will have a comfortable and stress-free journey.
9. When should I book?
We recommend that you book as early as possible so you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season.
10. The members in my travel party need to be picked up from or dropped off at different addresses. Can I make such a booking?
Yes. For private transfers you have the option to book an extra stop during our booking process, so that you can indicate an additional pickup or drop off address if both of them belong to the destination you have selected.
If the two addresses are located in different cities/towns, please make two separate bookings.
This option will be offered once you have selected your travel dates and vehicle type.
11. I would like to book a trip to/from the airport but I’m not taking a flight. Is this possible?
Sure. The only difference would be that, instead of selecting an airline and an originating airport, you just need to select "no flight".
Whenever we receive a booking like this, we double check with you and our local traffic manager what the best pick up/drop off place would be at the airport.
12. Which vehicle should I select?
We recommend you select a suitable vehicle based on the number of passengers, the amount of luggage and the extra items you may be carrying.
13. Can I make a booking for a different number of passengers for the outbound journey and for the return?
Just book for the maximum number of people travelling on any one of the journeys or make one booking for each journey.
14. How long will the journey take?
The approximate journey time will be displayed during the booking process. Journey times stated on the website are approximate and may vary according to road and weather conditions, volume of traffic, etc.
15. Can I make a booking on behalf of a third party?
Yes, during the booking process you will be asked to enter the details of the passenger.
16. My travel group are landing on different flights. How can I book?
In order to ensure that every passenger receives the best and most prompt service we recommend you make one booking for each flight number.
The driver monitors the arrival time of only one flight number per booking in order to be able to collect the passengers arriving on that flight as quickly as possible.
17. Can minors book or travel alone?
Only on request.
Choosing a destination
1. I can’t select my address. What should I do?
Select and fill in your address on the search form, in the field “Other”.
2. I can't find my hotel, how can I specify the hotel that I'm going to?
Select and fill in your hotel on the search form, in the field “Other”.
3. I can’t find the destination I'm looking for. Can you provide me with a quote/price/transfer anyway?
Select and fill in your destination on the search form, in the field “Other” or contact us via Viber, WhatsApp, or e-mail.
1. Can I bring a baby stroller on my transfer?
Our vehicles have capacity for 1 medium-size suitcase and one handbag per passenger seat. If you are planning to bring a baby stroller, you would need to take this into consideration when selecting your vehicle.
The vehicle you need to choose will vary depending on the size of the stroller, though it will be considered at least as a medium-size suitcase.
2. Are child seats available to book and from what age?
For most vehicles, child seats can be added while making your booking. Child seats are free of charge.
Our booster seats are suitable for children weighing 15-36 kilos (approx. 4-12 years) while baby seats are suitable for toddlers weighing 9-18 kg (approx. 9 months to 4 years).
3. Can I bring my wheelchair?
Depending on the number of people travelling, you should consider the type of car you will choose for the safe transport of your wheelchair (e.g. mini-van)
4. Can I book a transfer with more than one stop?
Sure. Extra stops are available for most routes and can be booked in the Extras section.
Extra stops need to be in the same final stop destination or in the same area/zone as the airport or port and for a limited time.
Payment / Refunds
1. What are the bank details to pay by bank transfer?
In order to complete the payment of your booking by bank transfer, please use the following bank details:
Booking reference: ΧΧΧΧXXXXXX (You would need to replace this with your real booking reference).
IMPORTANT: For bank transfers within E.U. you will need to complete the payment at least 5 working days before the journey date. Similarly, for bank transfers outside E.U., you will need to complete the payment at least 10 working days before your journey.
Once we receive your payment we will send you your booking voucher by e-mail.
2. How can I get a proforma invoice?
We can provide you with a proforma invoice if required. Please send an email with all your details to info@ letsgocretetransfers.com and our Accounts Department will prepare and send it to you by e-mail.
3. How can I pay for my booking?
- In cash to our driver at the end of your transfer.
- With online payment, taken in full at the time of booking. Complete your booking on our website and select your preferred payment method at the end of the booking process.
We accept all widely used payment methods including credit cards (American Express, MasterCard, Diners International, Visa), debit cards (Visa/Delta, Visa/Electron) and bank transfers.
IMPORTANT: For bank transfers within E.U. you will need to complete the payment at least 5 working days before the journey date. Similarly, for bank transfers outside E.U., you will need to complete the payment at least 10 working days before your journey. If you wish to pay via bank transfer, these are our bank details.
All prices are charged in Euros.
4. Do you charge extra for debit or credit card payments?
No, if you pay with a credit or debit card, the extra fee is not charged.
5. Which cards do you accept?
VISA – DISCOVER – MASTERCARD – AMERICAN EXPRESS - DINERS – UNION PAY
6. How do I get a receipt?
If you wish to pay in cash, you will be given your receipt by our driver once you reach your destination.
Once you've completed your booking payment, a receipt will be sent along with your booking voucher to the e-mail address you provided during the booking process.
If you need a pro forma invoice, please send us your request specifying your billing details by e-mail to firstname.lastname@example.org and our accounting department will send it to you.
7. How safe is it to use my credit/debit card on your website?
We operate our website with an SSL certificate to ensure safe encryption of your details. For greater safety, we will not store any of your credit card details.
8. How do I know my card and personal details are safe?
All booking pages that require you to enter personal information are secured using 256 bit SSL encryption, verified by Thawte.
Payments are made at the end of the booking process when you are redirected to the secure payment page of our bank, “Alpha Bank”.
As we do not store any credit card details on our system, we will not be able to access any details at any time.
Amending or cancelling your booking
1. My flight and pick up time has changed. What should I do?
You can change your flight or pick up time details on your booking. You would need to contact our Customer Service team via Viber, WhatsApp, e-mail or on any of the phone numbers available on your voucher 24/7.
2. If I want to cancel my booking, what is your cancellation policy?
You can cancel your booking free of charge up to 24 hours prior to your transfer.
3. My transportation details have changed. How can I reschedule my transfer?
You can change your transportation details on your booking. You would need to contact our Customer Service team via Viber, WhatsApp, e-mail or on any of the phone numbers available on your voucher 24/7.
4. What happens if I enter the wrong transfer details while booking online?
Changes on your booking, such as e-mail address, phone number, passenger details, airline, flight number, accommodation name and address up to 24 hours prior to the date of travel can be made via Viber, WhatsApp, e-mail, or by phone.
Last minute changes are subject to availability.
5. How do I upgrade my transfer?
If you wish to upgrade to a larger vehicle or a different vehicle category, please contact us via Viber, WhatsApp, e-mail, or by phone and a member of our Customer Service team will quote and process the change for you.
6. My group size has changed. Can I book another vehicle?
If you wish to change your vehicle, please contact us via Viber, WhatsApp, e-mail or by phone and a member of our Customer Service team will quote and process the change for you.
1. Where will I meet my driver?
For transfers from the airport, you should proceed to the arrivals hall or to the meeting point specified on your booking voucher, where your driver or a representative will be waiting for you with a sign or a tablet showing the lead passenger's name.
For transfers from your accommodation, the driver will be waiting for you at the reception or outside the building at the time scheduled.
2. Where will I be picked up / dropped off?
At the airport, you will be picked up from the arrivals hall, unless indicated otherwise in the booking voucher.
From your accommodation, you will be picked up from the accommodation's reception or outside the hotel/villa/building.
From the port or bus station, the driver will be waiting with a sign or a tablet showing the lead passenger's name.
3. Do I need to confirm my booking with you after I get my booking confirmation?
No, you do not need to confirm your booking if you have already received an e-mail with your booking reference and confirmation.
There is also no need to reconfirm your return transfer, unless we ask you to do so.
4. Do I need to take any paperwork with me when I travel?
Yes, please take the booking voucher with you in order to give the driver his copy.
If you are not able to print your voucher, you may show the driver the voucher from your smartphone or tablet.
5. I haven't received my confirmation/booking voucher yet. What should I do?
Your voucher will be sent to you by e-mail within a few hours after completing your booking. If you haven't received the booking voucher, please contact us via Viber, WhatsApp, e-mail or by phone.
1. How long will the driver be waiting for me?
Our drivers are experts in airport transfers, they monitor the flights and they will be ready to pick you up once you have passed the passport control and luggage claim. If there are any unexpected issues with your passport or luggage, please get in touch with us as soon as possible by calling any of our priority numbers on your booking voucher, otherwise the driver will leave after a reasonable time.
For port and bus station pickups, the driver will be waiting for up to 40 minutes after the scheduled pickup time.
For your return to the airport, the driver will be waiting at the meeting point (hotel) for up to 20 minutes after the scheduled pickup time. For any change or delay, please contact us.
2. What happens if my flight or ship is delayed or if my flight is diverted?
Flight delays: If your inbound flight prior to the transfer from the airport is delayed or diverted to a different airport, we will do our best to reschedule the transfer according to your new arrival time, free of charge.
Ship delays: If your ship is delayed, please contact us (via Viber, WhatsApp, e-mail or by phone) at least 2 hours before the scheduled pickup time indicated on your booking voucher. In any case, we will reschedule your transfer.
Diverted flights: If your flight is diverted to a different airport, you must contact us immediately by calling any of the emergency numbers on your booking voucher to inform us about your new arrival details and we will do our best to deliver the best possible service.
3. What happens if I can't find my driver?
If you are unable to find your driver, please check both visitors’ exits (30m distance) or contact us immediately on the 24/7 telephone numbers printed on your booking voucher or via Viber or WhatsApp. Unless you get in touch with us, we will not be able to offer our assistance in finding your driver and providing the service you have booked for.
Any alternative travel arrangements you may make that are not authorized by our Customer Service team will be non-refundable.
Heraklion/ Chania/ Rethymnon Ports
If you are unable to find your driver, please contact us Viber, WhatsApp, e-mail, or by phone.
4. Where do I need to go once my flight/ ship arrives?
After getting your luggage, you should proceed to the arrivals hall / arrivals terminal where your driver will be waiting for you.
If you are unable to locate the driver when you get to the meeting point, please contact us on the 24/7 telephone numbers printed on your booking voucher or via Viber/ WhatsApp.
5. How will the driver know I am the right passenger?
Your driver will ask you to show him the driver’s copy, which is attached to your booking voucher. You can either show it on your mobile phone or tablet screen, or give him a printed copy.
6. Why do I need to have a working mobile phone when I travel?
Your mobile number will be used if we need to contact you in case of emergency, for example if your driver is having difficulty in locating you at the time of pickup.
1. Do I have to print my voucher?
If you are unable to print your voucher, you can just show your online copy to the driver from your mobile device.
2. What should I do if my driver does not arrive on time for my transfer?
If you cannot locate your driver immediately, you would need to contact us as soon as possible, ideally within 5 minutes after the scheduled pickup time, so we can assist you as soon as possible.
For pickups from the airport, the driver takes into account that you may take longer due to customs and luggage claim, so you would only need to contact us when you have reached the arrivals hall / meeting point and need assistance.
3. Will my driver speak English?
We guarantee that your driver will speak English. As for other languages, you don't have to worry as your driver knows exactly where you are going.
Assistance in other languages may be also available.
4. How can I contact Let’s Go Crete Transfers?
Our Customer Service Department is open 24 hours a day, 365 days a year and you can always contact us via Viber, WhatsApp, e-mail or by phone.
If you need immediate travel assistance, please call the 24/7 telephone numbers displayed on your booking voucher.
5. What is a private transfer?
A private transfer is a pre-booked, chauffeur-driven vehicle reserved solely for your party.
Pre-booked private transfer drivers will be waiting for you at a specific meeting point shown on your booking voucher, and will take you directly to the exact address or location indicated by you when making the booking.
6. I left an item in the vehicle. How do I get it back?
If you have left an item in the vehicle, please contact us immediately and we will contact our local traffic manager to check if the item was found in the vehicle.
7. Can I take pets on a transfer?
In any case, you must inform us about the transfer of any pet.
Regulation for the transport of pets for taxis: Presidential Decree 243 and Regulation for the operation of TAXICABS in Athens 244/1987: (243) and other regions (244).
The transport of pets is allowed in small public service vehicles and taxicabs provided that they are clean, calm, have a leash and a muzzle (for dogs), have a veterinary certificate, they only occupy the floor of the car and are necessarily accompanied by a person. The driver has the right to refuse the lease if all these conditions are not met.